FAQ

Absolutely. Call us or send us your designs or references and specifications and our design team will get to work so that we can show you a fully rendered graph and image of the rug plus quotation for your consideration.

Yes we can. If your desired colour is not available as standard, we can colour match from paint or fabric samples that you send us. We can also match colours on the Pantone colouring system.

No, all of our rugs are made to order to your specifications only.

Once you have placed your order, you will automatically receive an order confirmation email straight away with your order number and attached invoice. If however the ordered rug is more than 3m in width, our administration department will have to intervene to process the order as shipping and delivery will require special handling - this may take a few days. We accept most major credit or debit cards and you can pay online at any time of day - transactions are fully encrypted and 100% secure. You can also pay by credit card over the telephone between 9am to 5pm Monday to Friday - once you have placed your order online and provided us with your address, telephone and delivery information, we will call you to process the payment. You can also transfer funds directly using online banking. Orders will not be processed until full payment has been received.

No, all our products are shown on our website only. This enables us to regularly update our products and services as required.

No we don't - we are an online service only and by not having these premises we keep our overhead costs to a minimum, savings that we can pass onto you, the customer.

We do our utmost to accurately reproduce the colours on screen, but we cannot guarantee 100% accuracy due to the difference between computer monitors and smart Phone screens. Please remember that we offer a sampling service which would show the exact colours.

We offer a choice of 600 standard colours, 300 in wool and 300 in viscose, and we can provide a handy box with all these colours on display. This is available at cost, part of which is refundable against forthcoming orders. Where you want to see a handtufted or handknotted sample of your design and colour, we can provide this for a small fee. If your desired colour is not available as standard, we can colour match from paint or fabric samples that you send us or from the Pantone colouring system. For more details, please contact us at [email protected] or call us on +44 7957 420266

As we have direct and total control over our manufacturing facilities, we guarantee that no child labour is used at any time.

From confirmation of your order, you will receive your rug in approximately 6 weeks. Plain single coloured rugs are available from 4-6 weeks. Rugs larger than 2.4mx3m in size can take 8 weeks or longer.

Delivery is free for order exceeding £ 250 - if your order is below that figure, a delivery charge will be added. Please note that standard delivery is a one-man courier delivering to your door. If you require a two-man delivery or any further assistance or if there is restricted access to your property, please contact us for a quote.

Due to the customised nature of our products to your specific reguirements, our rugs are non-returnable unless damaged or defective.

We recommend that you vacuum clean your rug regularly to keep it clean and fresh - this will prevent dust from settling and the pile from flattening. If there are spills, speed is of the essence so clean them immediately after the incident. Never rub as this can spread the stain. Blot liquid spills with a dry absorbent cloth or clean plain paper kitchen towels, soaking up the liquid until dry. For any spillage involving solids such as food etc, carefully scrape up the solids and then blot the the damp residue with kitchen towels. Some stains may be cleaned with a very mild clear detergent and lukewarm water or a good carpet shampoo. Avoid harsh chemicals as they may cause damage. Also avoid excessive moisture or wetting when cleaning the stain. Dry the rug on a flat surface and vacuum clean. For stubborn stains, repeat the process. If a stain cannot be removed, please refer to a specialist cleaning service. Do not machine wash or dry clean your rug. Please note that some rugs may not lie completely flat immediately but after a few weeks they will settle and flatten out. With handtufted rugs there may initially be some yarn shedding but this will lessen over time. Don't worry as this is a normal characteristic and rest assured that this will not affect the durability or beauty of your rug in any way. If properly maintained you will be able to enjoy your rug for many years to come.