1.1 In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website or by telephone or email
1.2 This policy is a legally binding document, and this policy shall form part of the contract of sale between you and us made under our terms and conditions of sale.
2. Free delivery
2.1 We offer free standard delivery for B2C customers to most international addresses on orders over and including GBP 200 (including VAT).
2.2 All other orders will be subject to delivery charges as detailed in Section 5.
3. Geographical limitations
3.1 We will usually be able to deliver to most international addresses.
4. Delivery periods
4.1 The time periods within which delivery is usually completed, are as follows:
(a) Hand-tufted rugs are delivered in approximately 6-7 weeks; and
(b) Hand-knotted rugs are delivered in approximately 8-10 weeks.
4.2 Delivery time periods are calculated from the date of your order.
4.3 The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.
5. Delivery charges
5.1 For B2B customers, delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us.
5.2 For B2C customers, on orders below GBP 200, delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us.
5.3 Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.
6. Receipt and signature
6.1 All deliveries must be received in person at the delivery address, and a signature must be provided.
7. Delivery problems
7.1 If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.
7.2 If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).
7.3 An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.